Privacy Policy

Effective date: 01/09/2024

Wander Free Peru E.I.R.L. is a legally registered travel agency based in Peru. Our website address is: https://wanderfreeperu.com. We are committed to protecting your privacy and handling your personal data in accordance with Peruvian law and international standards such as the General Data Protection Regulation (GDPR).

We may collect and process the following types of personal data:

• Name, email address, phone number, and other contact details
• Passport or ID information (via email or WhatsApp)
• Age, nationality, dietary needs, medical details (via our booking provider WeTravel)
• Payment and order information (via WooCommerce and Stripe)
• IP address, browser details, device type, and cookie data
• Messages via email, WhatsApp, or contact forms
• Comments or media uploads (if submitted on our website)

We collect data in the following ways:

• When you book a tour or contact us via our website, WhatsApp, or email
• Through third-party platforms like WeTravel, Stripe, and WooCommerce
• When you use or browse our website (cookies and analytics)
• When you interact with our ads or social media platforms (e.g., Meta, Google)
• When you voluntarily subscribe to our newsletter (if activated)

We process your personal data under the following legal grounds:

• Consent – e.g., when signing up for our newsletter or providing health information
• Contract – e.g., when you book a tour or service with us
• Legitimate interest – e.g., marketing to past customers, improving our website
• Legal obligation – e.g., invoicing or tax records

We use your data to:

• Process bookings and communicate with you
• Coordinate logistics with tour operators, guides, or partners
• Respond to inquiries and provide customer support
• Improve our services and website functionality
• Analyze site traffic (via Google Analytics and Hotjar)
• Show relevant ads (via Meta Pixel, Google Ads, and Conversions API)
• Send confirmations and documents via WhatsApp or email

We may use your data for email marketing in the future, but only if you voluntarily opt in.

We may share your data with:

• Booking and logistics partners for operational purposes (e.g., your tour guide or lodge)
• Third-party service providers:
  • Stripe (payments)
  • WeTravel (booking forms and accounts)
  • Meta (advertising and tracking)
  • Google (Ads and Analytics)
  • Hotjar (user behavior analytics)
  • Hostinger (website hosting)
  • Mailchimp (for future newsletters)
• Internal team members via WhatsApp and email

We never sell your data. Any data shared is strictly necessary for the service being provided.

Some service providers process data outside Peru, including in the United States.
We ensure that our providers use legally recognized safeguards, such as Standard Contractual Clauses or adequate protection levels, to comply with privacy regulations like the GDPR.

We use cookies and similar tools to:

• Remember your preferences and session settings
• Track usage of our website (Google Analytics, Hotjar)
• Display personalized ads (Meta Pixel, Google Ads)
• Support WooCommerce cart and payment functionality

We currently display a cookie banner with an “Accept All” option.
You can manage or delete cookies in your browser settings. A more advanced preference option may be added in the future.

We retain your personal data only as long as necessary:

• Booking and billing data: kept for legal/tax compliance
• Medical and tour-related info: kept until the tour is completed
• Comments: stored indefinitely
• Customer communication: retained for customer service reference
• WhatsApp/email documents: stored internally for recordkeeping

We periodically review and securely delete data that is no longer required.

If you are located in the EU/EEA or similar jurisdictions, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Restrict or object to how we process your data
• Withdraw consent where applicable
• Request a copy of your data (data portability)

To exercise these rights, please email us at info@wanderfreeperu.com with the subject “Privacy Request.”
We will verify your identity before processing requests.

Our services are not intended for children under the age of 16.
We do not knowingly collect personal data from minors without parental consent.
If you believe we have received data from a child, please contact us for immediate removal.

We use technical and organizational measures to protect your data from loss, unauthorized access, or misuse.
These include secure servers, SSL encryption, access control, and internal policies.
No method is 100% secure, but we do our best to safeguard your data.

Wander Free Peru E.I.R.L. complies with Law No. 29733 – Personal Data Protection Law and its regulations.
By using our services, you consent to the collection and processing of your personal data as outlined in this policy.

You may exercise your ARCO rights (Access, Rectification, Cancellation, Opposition) under Peruvian law by contacting us at info@wanderfreeperu.com with the subject “ARCO Rights Request.”

For concerns, you may also contact the Autoridad Nacional de Protección de Datos Personales (ANPDP) under the Ministry of Justice of Peru.

We may update this privacy policy from time to time to reflect changes in our services, legal obligations, or technology.
The latest version will always be available on our website, with the effective date noted at the top.

By continuing to use our services, you agree to the updated terms.

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Wander Free Peru E.I.R.L.
Email: info@wanderfreeperu.com
Website: https://wanderfreeperu.com
Location: Peru

Wander Free Peru E.I.R.L. is based in Peru and complies with Peruvian data protection law (Law No. 29733) and international standards such as the GDPR.

By using our website or services, you consent to the transfer of your data to Peru and to third-party service providers located in various countries, including the United States and Europe.
We strive to handle your personal data with the same level of protection regardless of your country of residence. If you are a resident of a country with specific data protection rights (e.g., California or Australia), you may contact us to request access to, or deletion of, your personal data.